Trouble With Scanning?

If you're having trouble with scanning items (either badges or games in the library), the best place to start is by checking your scanner. 

  • First, open up Notepad or some other text application
  • Point your scanner at something like a cereal box, and see what text gets input into the text application
  • If it gives you the numbers from the box, then we know it works for 1D
  • Next, point your scanner it at one of our badges (or a box that was shipped to you with a 2D barcode), and see if that outputs anything into the text app
  • If no, then your scanner is not 2D
  • If yes, then there might be a problem with integrating it into the website

Still need help? Contact Us Contact Us