Changing a Badge Type

At some point, you may need to change/convert an attendee's badge from one type to another.  This is easy to do in the Tabletop Events system.  

First, visit Convention Tools > Registration > Badges

You can search for the badge by the badge number or the name on the badge, then click on "Search".

Then, click on "Manage" next to the desired badge, and select "Convert" from the drop-down menu.

You will then be taken to a page where you have three options for converting the badge:

1.  You can convert the badge to a free badge.  This will simply refund the cost of the badge to the attendee automatically.  

2.  You can convert the badge to another type.  This will refund the old charge to the customer, and create a new charge for the new badge type. The new badge will also have a new badge number. 

3.  You can change the badge type without any changes to the cost the attendee paid.  Please note that, if the original badge included any custom fields, this information may not transfer to the new badge automatically.  

When you are finished making the changes to the badge, you can click on "Done" at the bottom of the screen.  

If the refund deadline for your convention has passed, it's also possible to revoke a badge without refunding.  This can be useful if you have a limited number of the badge type and want to make this badge available for someone else to purchase.  You can find more information about this process at https://help.tabletop.events/article/108-revoke-purchased-items.

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