This page is a work in progress and will be updated frequently.
Do I have to have a TTE user account to have a badge for a convention?
A user must be logged into a TTE account to make badge purchases for conventions. The user can purchase badges for themselves or others with their account and maintain control of the badges through their logon. The user can also purchase badges for TTE friends and other friends through permissive gifting (if allowed by individual conventions). Badges purchased this way will have control transferred to the TTE account of the friend.
What are the benefits to assigning badges to unique TTE user accounts?
Multiple badges to a convention that are in the control of one TTE account have limitations in the system. The controlling user will have to manage event scheduling and ticket and merch purchasing for all the badges under their account's control. Additionally, only the controlling user will be able to submit event submissions or volunteer for conventions. To enjoy the full functionality of the TTE system, it is recommended that badges be assigned to unique TTE user accounts. Badges can be transferred between TTE user accounts using the friend system.
Do I have to be friends with someone in the TTE system to purchase them a badge?
A TTE user can purchase badges for themselves or others with their account and maintain control of the badges through their logon. The user can also purchase badges for TTE friends and other friends through permissive gifting (if allowed by individual conventions).
The system shows the refund button next to my badge information, but it won't process the actual refund.
When refunding a badge, all tickets (purchased or free) and merch must first be refunded before the system will allow a badge refund.
How can I delete my TTE account?
If you no longer wish to maintain your TTE account, you can go to your account preferences and choose to permanently deactivate your account. If you have a purchase history with TTE............
I mis-typed my name and/or email address. How do I change it?
You can always update your name or email address through account preferences.
How will my name be used?
TTE is concerned with your privacy. Information regarding the use of your name within our system is documented here.